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Because of this it had suspended her account, even though she had not asked for this to happen.
Searchmate has now offered Aileen a full refund of £1,295.
One woman who is no stranger to the various pitfalls of dating services is Aileen Edwards, a 61-year-old health worker who cares for dementia sufferers. In her spare time she enjoys theatre, swimming and the great outdoors.
It said it made a number of attempts to call her since, but that it had not been able to reach her.
“My daughters said online dating wasn’t good for me anymore, so I started looking for alternatives.” Aileen then came across Searchmate, a bespoke dating service which featured on the first series of Channel 4's The Undateables.
It claims to offer a “safer and more credible alternative” to dating websites.
So in May last year Aileen stumped up £1,295 for membership.
It offered her “unlimited personal introductions” to men serious about finding a relationship.
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Last year, 7.1 million single Britons looked for a partner online, 800,000 more than in 2011, when, according to uk, there were 6.3 million.